Bumblebot | Automated Instant Resolution Of PC Issues Proactively

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Next Gen Workplace
Device Experience
Management Platform

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Key Device Experience Management Challenges

Poor workplace techonology
End users are often provided a generic device with poor configurations. The end user has no option of selecting the device based on his needs leaving the user with poor experience and loss of productivity.
Over expectations & Lack of empaty
Management often expects speedy results and great efficiency from their employees after handing them end user technology which is hard to use which often results to dissatisfaction and poor workplace environment.
Inflationary costs
For every 1000 employees we find that IT service desk has at least 10 resources dedicated for support desk, scaling is an expensive approach to service the computing estate due to rising costs.
Poor turn around times
Average wait time for carrying out simple troubleshooting steps ranges between 4 hours to 6 hours resulting in loss of productivity and poor end user experience. Long waiting hours makes it impossible to have a great experience.
Lack of empowerment
There are no options provided to the end users / employees to run basic troubleshooting steps without wasting much time making it difficult to remediate issues on the go. Simple and easy to use solutions are extremely hard to find.
Poor upkeep & maintenance
End users or employees care less about their workplace device and barely perform any upkeep and maintenance tasks. IT management has little control in the way end user / employee maintain their workplace devices.
Lack of communication channels
Email is the only form of communication channel which makes workplace engagement very ineffective. Simple and easy to use communication channels are important from an IT management perspective for easy employee engagement.
IT is reactive
Proactive remediation solutions can often be expensive and hence IT managements do not use any proactive problem-solving solutions leaving the end user/ employee with poor technology leading to poor workplace productivity.
According to Gartner “Employees waste 5+ hours weekly when working with workplace technology & 2 out of 3 employees report they regularly exert too much effort to use the technology their company provides. ”

One Platform To Meet
All Device Experience Management Needs

Key Benefits

80%

reduction in mean time to repair (MTTR) as lot of issues are fixed in a click of a button, thanks to intelligent bots

40%

drop in cost of servicing & managing EUC IT assets

40%

Expected increase in
workplace CSAT

20%

improvement in SLA due to reduction in tickets and incidents logged

40%

reduction in unproductive hours due to technology disruption

25%

of the incidents are addressed through self-heal automation capabilities so that the issues are fixed before you detect & report

About BumbleBot Technologies

In IT, change is a constant factor. Change in devices, change in applications, change in operating system, change in drivers etc., a never ending list indeed. As a result of these changes, complexity and challenges never stop. In reality all the changes are driven to achieve various outcomes such as scalability, improvement in end user experience, reduction in cost of infrastructure ownership and improvement in productivity. However, these never ending changes although made for better empowerment of end user leaves the end user helpless with hours being spent with IT service desk resulting in poor experiences and lack of productivity.

Bumblebot technologies looks to assign control back to the end user and empower him with simple tools enabling enterprises to create a employee centric IT strategy. Using bumblebot “Tasky”, the employee is at ease with the IT changes as it brings about control, transparency and confidence. The employee would never have to go through a change without being in control!!

Vision

“ Be the go to workplace device experience management platform to create efficiencies in IT service management for organizations of all sizes”

Mission

“ To make workplace device experience management solutions more accessible and drive better returns from organizations existing IT asset investments”

We look to empower IT teams in organizations with easy to use and simple workplace device experience management solutions. We are focused on removing the complexity around device experience management and help end users be more productive

Accessibility of workplace device experience management solution is critical for companies of all sizes to operate with efficiency and that is the goal we are striving towards. End users must be bothered less about their workplace technology issues and focus more on being productive.

Bumblebot technologies introduces workplace device experience management solutions accessible for enterprises of all sizes. We focus on automated remediation solutions that can help reduce stress and frustration and improve overall workplace mental health and experience. At Bumblebot technologies we believe that an effective workplace device experience management platform needs to meet the following criteria

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