The Bangalore-based mid-sized staffing and IT consulting company has 100 seats and is not a big fan of adding IT engineers to manage its end-user computing estate. Staffing as a business is a competitive space and employee usually want to be able to execute their work tasks with pace. Employees use standard Office 365 applications along with Google Chrome for their daily tasks.
Following are the issues they encounter
- Slowness or lag with web applications
- Computer slowness
- Excel freezing
- Outlook freezing
- Applications not opening
Discovery and Assessment
Bumblebot Technologies conducted a discovery session to understand and identify issues and found that less than 1% of employees restart their workplace devices at least once a week. Employees find it hard to operate without any maintenance operations for workplace device
Problem statement
The client wants to be able to conduct simple maintenance and upkeep tasks without the need for an IT resource in the organization to reduce complaints and improve productivity yield. The client is looking to devise a method to empower end users and improve productivity.
Solution
Bumblebot Technologies “Tasky” has been deployed in the environment to achieve the following
- To ensure there is a means for end users to be more productive by solving issues with minimal human or IT engineer intervention
- Regular maintenance tasks are automated due to which there is a reduction in complaints
- Employees are more productive and spend less time solving IT issues eliminating the need to have a dedicated IT resource
- Employees are asked to use self-service to solve problems with ease
- “Tasky” tracks all software used in the workplace environment allowing you to ensure there is no usage of non-complaint software in the workplace environment
Conclusion
Bumblebot Technologies “ Tasky” is used at half the price of a dedicated IT resource and improvement in productivity boosts overall ROI helping SMEs similar to automotive companies to adopt and use Bumblebot Technologies “Tasky”.
To Know More – Automotive Company Manages An Euc Estate Without The Need For A Full-Time IT Engineer