Workplace devices are critical for the functioning of any enterprise, if simple issues are taking down workplace devices and impacting productivity, employees can barely operate in an environment with confidence to deliver the required outcomes daily that their job requires.
The Bangalore-based two-wheeler automotive service company is focused on creating an organized market for two-wheeler servicing. They provide Windows workplace devices to their 40+ corporate employees for their day-to-day operations. The founder of the organization often hears about the complexity of managing work with poor performance delivered by workplace devices. They are not sure if they want to maintain a dedicated IT engineer in their workplace environment as there could be a huge cost of employing a dedicated IT engineer.
Employees Normally Use Chrome, Excel, Outlook For Their Day-to-day Operations And They Often Complain About The Following Issues
- Slowness or lag with web applications
- Computer slowness
- Excel freezing
- Outlook freezing
- Applications not opening
Discovery and Assessment
Bumblebot Technologies conducted a discovery session to understand and identify issues and found that less than 1% of employees restart their workplace devices at least once a week. Since the decision was made not to invest in any IT resources, the lack of IT maintenance education among employees has plagued and yielded poor productivity
Problem statement
The client wants to be able to conduct simple maintenance and upkeep tasks without the need for an IT resource in the organization to reduce complaints and improve productivity yield. The client is looking to devise a method to identify the usage of non-compliant applications in their environment.
Solution
Bumblebot Technologies “Tasky” has been deployed in the environment to achieve the following
- To ensure there is a means for end users to be more productive by solving issues with minimal human or IT engineer intervention
- Regular maintenance tasks are automated due to which there is a reduction in complaints
- Employees are more productive and spending less time solving IT issues eliminating the need to have a dedicated IT resource
- “Tasky” tracks all software used in workplace environment allowing you to ensure there is no usage of non-complaint software in the workplace environment
Impact
- “Tasky” performs an average 50 tasks per day and has performed 5314 tasks since the time of deployment across 42 devices, since Jan 25th2024
- From the time of deployment i.e., Jan 25th “Tasky” has saved 2218 hours 38 minutes which is equivalent to INR 6,30,113 ($7,500 USD) since Jan 25th, 2024 (Assuming salary of IT engineer is INR 50,000 per month i.e., USD 600)
- The need of a full-time IT engineer has been eliminated
Conclusion
Bumblebot Technologies “ Tasky” is used at half the price of a dedicated IT resource and improvement in productivity boosts overall ROI helping SMEs similar to automotive company to adopt and use Bumblebot Technologies “Tasky”.
To Know More – How Bumblebot Simplifies Device Management for Busy Offices